What our clients say about our services

Gail & Rod Steiger;

Dear Mr. Gholson,

We’d like to let you know what an enormous help Susan Payne was in sorting out all the variables with LTC insurance options. She is extremely knowledgeable, efficient, professional, friendly, and willing to go the extra mile to research any detail requested quickly and thoroughly. We had complete trust in her information and her presentation of the facts to better help us with our considerations. She spent a great deal of time sending us emails to review information, following up with phone calls, and answering our many questions.

In a world where many find it easy to complain; we are glad for the opportunity to highlight Susan’s amazing customer service. She is truly a rare person dedicated to helping people find the right fit for insurance. We think you are very lucky to have such a quality person representing your company.

Greg & Jeanie Fidler in Novato CA regarding Diane Stoddart;

We had a great experience working with Diane Stoddart at LTC Financial Solutions. She provided us with much needed education on long term care products and the companies that offer them. She helped us compare policies and providers on their merits and didn’t try to “push” one company or policy over another.

In busy times, we took several months to come to a decision and another month plus to be able to fund the policy with a one-time payment. All throughout, Diane was patient and persistent in helping us get to our goal. I would recommend her to any friend contemplating a long term care plan.

Roger in New York regarding Susan Payne;

Hi, Check cleared. Thanks for all your help. It took a while but we got there. If you ever need a reference I would be glad to tell them what an amazing job you did.

My wife was an insurance agent, so I have seen the good and bad in the business. You are definitely top shelf!

Kale H. regarding Senior Agent Brian Harris says;

I want to say “Thank You” very much for helping me with my insurance and also for the calendar. This has been a very upsetting situation for a 78 year old lady. You have been a miracle worker for me.

Tom Clayton, FL on KC Layne;

I would just like to say that the whole experience from start to finish with KC Layne as my Long Term Care Insurance Specialist was seamless and pleasurable and very educational on my part because I did not know a lot about it. I have, and will, recommend her to my friends and family who are thinking about their Long Term Care Insurance needs.

Thank you KC for your expertise and kindness!

Martha and Wayne Clark on John Bracken;

Neil, Wayne and I just want to pass on to you our appreciation to John for working with us during this enrollment process. It has been a long, drawn out process and we could not have been successful without his assistance. From day one of our conversations, he so kindly walked us through the details and so patiently explained everything to us. We most definitely will pass his name on to our friends who may also be interested in applying for LTC. Again, thanks to you, John and the rest of your staff for making this a pleasurable experience.

Susan J. from Michigan on KC Layne;

I am SO GLAD that I contacted you when I did. Thank you again for all your most excellent assistance with my long-term health care! You are so knowledgable and patient in covering all the details with me. Please stay well and keep in touch.

Kevin from South Carolina on Susan Payne

Thanks for all your help through this process. You were extremely professional and knowledgeable and took the time to help us come to a decision. I am very glad we ran into you when applying for this. I would recommend you to anyone I know. Thanks again.

Alice from Georgia on KC Layne;

KC, I enjoyed our informative talks. You are my kind of person — thoughtful, deliberate, and thorough. So glad the universe led me to you! You’ve been so helpful and I’m grateful to have my Long Term Care handled with you.

Kathy from North Carolina on Diane Stoddart

I was really pleased by the quotes you brought to us. When I did this for myself alone several years ago I was quoted considerably higher prices and hence my hesitation to try again. After speaking with you I suspect the individual who prepared my quotes before was probably looking at total cost rather than an off-set cost. We like the Genworth plan that you quoted and would like to go forward just as it is. Thanks for your common sense approach to selecting plans and the efforts to present them. We appreciate it.

Iris from Texas on Alan Correira

Alan assisted not only myself, but my friend Betty C. with our Long-Term Care insurance last year. He is very knowledgeable and will do good by you. I called and left a voice message for him so he will know you will be contacting him. Mutual of Omaha is the insurance carrier.

Bob S. from Florida on Leslie Brice and Susan Payne

Thank you for setting up the appointment with Susan Payne. She is very capable and helpful. If I don’t make this happen with her assistance, I won’t look elsewhere. She’s a credit to her profession in every way! She’ll be calling me back on Tuesday to give me her findings for my situation. I hope you have a good day today.

Bobbi R. from Florida on Diane Stoddart

Diane made my expeience getting long term care insurance so pleasant and so easy. By nature she is easy to be with, caring and helpful. In addition, her ability to let you know what to expect all along the way was what made it even more comfortable. She is professional, experienced and knowledgable. I would recommend her to everyone I know.

George and Judy from Minnesota on Diane Stoddart

Judy and I would like to thank you for your help in our quest to get LTC insurance. Everything you told us worked out just as you said it would. We have reviewed the policies and everything looks as you said it would. It has been a pleasure working with you on this and the cost of the policies you got us was way less than other companies. The quote from our local AARP representative was about $2500.00 more than what you negotiated for the same coverage from Mutual of Omaha. We will certainly recommend you to anyone we come across looking for insurance.

Robyn from New York on Cathy Brown

Thanks to your efforts, I can feel more secure about my future!

Steve and Toni from California on Brian Harris

Thanks for your professionalism in this manner. I had been talking to someone else prior to your contact but was so frustrated. He insisted on face to face meetings, and was highly offended that my husband had no time to meet him. You have been thorough but not redundant, and knew when I “got it and didn’t.

Iris from Texas on Alan Correira

Alan is great-very patient and explains everything!

Marvin and Claire from Georgia on Brian Harris

We enjoyed working with Brian Harris, he was always responsive, courteous and knowledgeable.

Jack and Jane from Florida on Susan Payne

Thank you for your very professional assistance. We are very happy with our LTC policies and the accurate guidance you provided.

Linda from Massachusetts on Susan Payne

I live in Massachusetts, so I would not have expected to be working closely with an agent from Florida. I was referred to Susan as a result of filling out some information online, when I first began looking into Long Term Care Insurance. I had no idea at the time what an incredible resource she was to be to me.

William from Arkansas on Cathy Brown

Cathy was a very pleasant and professional business agent

Alexander and Ann from North Carolina on Alan Correira

Alan’s service through this complex transaction and diverse choices was most helpful. Thanks!

Judi Jennings in Miami Florida regarding Alan Correira

Thank you very much, Alan.

Thank you for taking the time to patiently explain LTC with me last night over the phone. Thank you for your patience with my lack of LTC knowledge; and for sharing your expertise with me in a manner that was kind, fun, and comfortable. Thank you for sending me this information. I will look it over these next few days and get back to you should I have any questions.

Gayle Gemeinhart on Susan Payne

We recently had the opportunity to work with Susan Payne to purchase long term care insurance, and she was amazing. Her kindness, efficiency, and professionalism were tremendous as she walked us through this unfamiliar process. She is very good at your job! Our future is more secure because of her help, and we will always be grateful to have found her.

Maureen from Utah on Diane Stoddart

I just want to say thank you so much for your help in getting our Long Term Care policies. I would love to be able to send a note to your boss to let them know how great it was working with you. It is extremely difficult to understand all the intricacies involved with LTC insurance and you made everything so easy – even thousands of miles away! I would recommend you and your company to anyone that I know of looking for this kind of insurance. I really felt as though you were looking out for the best interests of me as well as your company and you were thoroughly professional. I enjoyed all of our conversations.

Paul from New Jersey to Alan Correira;

As an aside, I want to share my recent long term care experience with you…

My mother in law needs to go into assisted living in CA. She has friends/family/stuff to do in 6 counties. Since it was a learning experience and at also a financial/budgeting exercise we visited – count them – 36 communities over the Holidays. We learned a lot, and it of course firmed up my resolve in getting LTC insurance for myself (and Susan if we could get it for her). It looks like we found the right place btw.

With one exception, all the people I met were totally committed to the quality of life of their elderly residents. Heartwarming really. I don’t normally meet these types. It also re-confirmed the need for long term care insurance. If I had nothing better to do I would be doing what you are – as a calling I think. I am more than willing to do some evangelizing for you and refer people if you like.

Anyway, keep up the good works!

Margaret from New York on Susan Payne

I’ve signed the papers and enclosed a check which was mailed today. Thanks you so much for your help – it was invaluable.

Judy from Missouri on Diane Stoddart,

Thank you for hanging in there with us Diane. I know this has been a long process and you have gone above and beyond to help us with this.

Susan Jacob, Born 1949 on KC Layne;

Last year my financial manager recommended I purchase long term health care. Because he only had one option to offer, I decided to “look around” a bit. I was extremely fortunate to find KC Layne, Senior Long Term Care Specialist. She is highly knowledgeable about long term health care offerings and was able to clearly explain the differences among them. She identified an option for me that was an excellent fit for my potential long-term-care needs and budget. She is a genuinely pleasant person–not phony or pushy, a good listener, and she clearly takes pride in doing her job well. I highly recommend KC to others without reservation.

CR of Vermont on Susan Payne

THANK YOU, THANK YOU, THANK YOU! I sincerely appreciated the call this morning, and extend abundant thanks to you for your experienced crusade on my behalf!

Laurie from Virginia on John Brackin

Got your phone message late in the day today. I cannot thank you enough for all you’ve done for me over the past 6-8 months. It’s been quite a journey but yes, WE did it and I am so grateful for your patience and perseverance. You are a good LTC Agent!!! Let me know if there is anything else you need form me. I am aware that Jeff is not accepted yet and will anxiously await the decision Genworth must make on him. I am just so glad that I have “passed the test” so to speak and I will be able to care for myself, if I so need to, in my older age. I only wish that this was available to everyone, as I know there are plenty that are truly destitute and probably need this type of care much more than I do. If you would like a recommendation or a note of commendation, just say the word. Again, please let me know if I need to do anything else at this time in regards to this policy. I wish you luck and friendship in the years ahead. Hope to keep in touch.

Kathleen P.  from Cleveland, Ohio on KC Layne;

I was very grateful that I was able to work with KC. She was professional and knowledgeable in helping find a Long Term Care insurance that fit me and my lifestyle. I would definitely recommend her to others.

Paul from Florida on Susan Payne

I just wanted to thank you for your time and effort you took in getting this process completed. I enjoyed working with you and even though you might not hear it from everyone you help, I really do appreciate the work you did. I will be happy to recommend your service and company for anyone thinking about getting a long term care insurance package.

Brandy from Massachusetts on Susan Payne

Over the last couple of months, I’ve been working with Susan Payne on setting up a long-term care policy. I can’t say enough good things about Susan. She has been patient and thorough throughout the process of selecting a policy. In addition, and perhaps most importantly, Susan has kept in contact with me throughout the process, following through by sending me updates and information in a more than timely manner. As you can imagine, it is a joy not to have to chase down information or paperwork, as Susan anticipates items that may be an issue, and lets me know where we are as soon as she has the information. I very much enjoy working with her. I doubt that I would have gone through the process as easily — or have even continued with all the forms, etc., without her good will and cheer.

Sue from Florida on Diane Stoddart

Long Term Care claims can be difficult to understand, and Diane has been here all the way through to ensure that claims continue to be paid. We understand the coverage we have and how it will protect us and our assets because Diane continues to guide us and answer our questions along this difficult path. In 2003, when Diane promised to be here when needs arise, I didn’t regard the importance of that statement. Today, she is still here as she promised, and she helps keep my head from spinning through this mess.

Donelle from Florida on John Brackin

Hello John, thanks for the e-mails and you are welcome regarding the Mr. D. referral. I felt extremely confident recommending him to you because of your high level of professionalism and your prompt and excellent service. It was a pleasure dealing with you.

Nancy from Kentucky on Diane Stoddart

You have been WONDERFUL during this process. I couldn’t have asked for a nicer person to do business with. You have been so helpful answering my questions and guiding me through this process.

Evelyn from Alabama on Alan Correira

Thanks so much for the wealth of information. I will review and prepare to discuss on Tuesday. Most importantly, thanks for your time and thoroughness. The discussion certainly provided a more in-depth knowledge of LTC to assist me in making a good and appropriate decision. You also indicated that you are available after choice. That is a blessing.

Michael and Sally from Texas on Amy Long

Thanks Amy, for all your help.

Jane and Robert from Ohio on Alan Correira

Knowledgeable, efficient