Gayle Gemeinhart on Susan Payne
We recently had the opportunity to work with Susan Payne to purchase long term care insurance, and she was amazing. Her kindness, efficiency, and professionalism were tremendous as she walked us through this unfamiliar process. She is very good at your job! Our future is more secure because of her help, and we will always be grateful to have found her.
Maureen from Utah on Diane Stoddart
I just want to say thank you so much for your help in getting our Long Term Care policies. I would love to be able to send a note to your boss to let them know how great it was working with you. It is extremely difficult to understand all the intricacies involved with LTC insurance and you made everything so easy – even thousands of miles away! I would recommend you and your company to anyone that I know of looking for this kind of insurance. I really felt as though you were looking out for the best interests of me as well as your company and you were thoroughly professional. I enjoyed all of our conversations.
Paul from New Jersey to Alan Correira;
As an aside, I want to share my recent long term care experience with you…
My mother in law needs to go into assisted living in CA. She has friends/family/stuff to do in 6 counties. Since it was a learning experience and at also a financial/budgeting exercise we visited – count them – 36 communities over the Holidays. We learned a lot, and it of course firmed up my resolve in getting LTC insurance for myself (and Susan if we could get it for her). It looks like we found the right place btw.
With one exception, all the people I met were totally committed to the quality of life of their elderly residents. Heartwarming really. I don’t normally meet these types. It also re-confirmed the need for long term care insurance. If I had nothing better to do I would be doing what you are – as a calling I think. I am more than willing to do some evangelizing for you and refer people if you like.
Anyway, keep up the good works!
Margaret from New York on Susan Payne
I’ve signed the papers and enclosed a check which was mailed today. Thanks you so much for your help – it was invaluable.
Judy from Missouri on Diane Stoddart,
Thank you for hanging in there with us Diane. I know this has been a long process and you have gone above and beyond to help us with this.
Susan Jacob, Born 1949 on KC Layne;
Last year my financial manager recommended I purchase long term health care. Because he only had one option to offer, I decided to “look around” a bit. I was extremely fortunate to find KC Layne, Senior Long Term Care Specialist. She is highly knowledgeable about long term health care offerings and was able to clearly explain the differences among them. She identified an option for me that was an excellent fit for my potential long-term-care needs and budget. She is a genuinely pleasant person–not phony or pushy, a good listener, and she clearly takes pride in doing her job well. I highly recommend KC to others without reservation.
CR of Vermont on Susan Payne
THANK YOU, THANK YOU, THANK YOU! I sincerely appreciated the call this morning, and extend abundant thanks to you for your experienced crusade on my behalf!
Laurie from Virginia on John Brackin
Got your phone message late in the day today. I cannot thank you enough for all you’ve done for me over the past 6-8 months. It’s been quite a journey but yes, WE did it and I am so grateful for your patience and perseverance. You are a good LTC Agent!!! Let me know if there is anything else you need form me. I am aware that Jeff is not accepted yet and will anxiously await the decision Genworth must make on him. I am just so glad that I have “passed the test” so to speak and I will be able to care for myself, if I so need to, in my older age. I only wish that this was available to everyone, as I know there are plenty that are truly destitute and probably need this type of care much more than I do. If you would like a recommendation or a note of commendation, just say the word. Again, please let me know if I need to do anything else at this time in regards to this policy. I wish you luck and friendship in the years ahead. Hope to keep in touch.
Kathleen P. from Cleveland, Ohio on KC Layne;
I was very grateful that I was able to work with KC. She was professional and knowledgeable in helping find a Long Term Care insurance that fit me and my lifestyle. I would definitely recommend her to others.
Paul from Florida on Susan Payne
I just wanted to thank you for your time and effort you took in getting this process completed. I enjoyed working with you and even though you might not hear it from everyone you help, I really do appreciate the work you did. I will be happy to recommend your service and company for anyone thinking about getting a long term care insurance package.
Brandy from Massachusetts on Susan Payne
Over the last couple of months, I’ve been working with Susan Payne on setting up a long-term care policy. I can’t say enough good things about Susan. She has been patient and thorough throughout the process of selecting a policy. In addition, and perhaps most importantly, Susan has kept in contact with me throughout the process, following through by sending me updates and information in a more than timely manner. As you can imagine, it is a joy not to have to chase down information or paperwork, as Susan anticipates items that may be an issue, and lets me know where we are as soon as she has the information. I very much enjoy working with her. I doubt that I would have gone through the process as easily — or have even continued with all the forms, etc., without her good will and cheer.
Sue from Florida on Diane Stoddart
Long Term Care claims can be difficult to understand, and Diane has been here all the way through to ensure that claims continue to be paid. We understand the coverage we have and how it will protect us and our assets because Diane continues to guide us and answer our questions along this difficult path. In 2003, when Diane promised to be here when needs arise, I didn’t regard the importance of that statement. Today, she is still here as she promised, and she helps keep my head from spinning through this mess.
Donelle from Florida on John Brackin
Hello John, thanks for the e-mails and you are welcome regarding the Mr. D. referral. I felt extremely confident recommending him to you because of your high level of professionalism and your prompt and excellent service. It was a pleasure dealing with you.
Nancy from Kentucky on Diane Stoddart
You have been WONDERFUL during this process. I couldn’t have asked for a nicer person to do business with. You have been so helpful answering my questions and guiding me through this process.
Evelyn from Alabama on Alan Correira
Thanks so much for the wealth of information. I will review and prepare to discuss on Tuesday. Most importantly, thanks for your time and thoroughness. The discussion certainly provided a more in-depth knowledge of LTC to assist me in making a good and appropriate decision. You also indicated that you are available after choice. That is a blessing.
Michael and Sally from Texas on Amy Long
Thanks Amy, for all your help.
Jane and Robert from Ohio on Alan Correira